If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
MAKE SURE YOUR ORDER QUALIFIES. THEY MAY BE RETURNED SO LONG AS:
- Damaged/Defective/Faulty Delivery
- Unused and opened
- Claimed within 48 hours of package arrival
- Returned and postmarked within 7 days of receipt
- You agree to pay the return shipping fee
PLEASE NOTE THAT WE DO NOT ACCEPT EXCHANGES AFTER ORDER CONFIRMATION. ALL SALES ARE FINAL. WE DO NOT PROVIDE REFUNDS OR CASH BACK IF YOU CHANGE YOUR MIND. PLEASE INSPECT YOUR PURCHASE AS SOON AS IT ARRIVES. DAMAGE CLAIMS MUST BE MADE WITHIN 48 HOURS OF PACKAGE ARRIVAL. NO CLAIMS CAN BE MADE AFTER 48 HOURS. IF FOR SOME REASON THERE IS DAMAGE OR DEFECT TO YOUR ITEM, PLEASE TAKE A DIGITAL PHOTO OF THE ITEM, THE PACKAGE, ALONG WITH YOUR ORDER NUMBER AND CONTACT DETAILS AND SEND VIA EMAIL TO RETURNS@PAPERPROVISION.COM IMMEDIATELY FOR A REPLACEMENT.
2. RETURN YOUR ORDER AND PACKING SLIP
Send your order, along with its original packing slip to our warehouse:
PAPER PROVISION (Melbourne, Australia)
41 Production Drive, Campbellfield VIC 3061
PLEASE KEEP THE TRACKING NUMBER AND ANY OTHER RELEVANT SHIPPING INFORMATION IN THE UNLIKELY EVENT WE DO NOT RECEIVE YOUR RETURN SHIPMENT. ONCE YOUR RETURNED ORDER IS RECEIVED, WE WILL SEND THE NEW SHIPMENT WITHIN 2-7 BUSINESS DAYS. IF YOU’RE UNSURE WHETHER YOUR ORDER QUALIFIES FOR A RETURN, YOU MAY CONTACT US DIRECTLY AT RETURNS@PAPERPROVISION.COM AND WE WILL ASSIST YOU IN ANYWAY WE CAN!