Customer Service

DELIVERY TIMES

DELIVERY WITHIN AUSTRALIA & CANADA

Regular 7-10 business days
Express 5-7 business days

 

INTERNATIONAL

Regular 10-15 business days

 

Delivery times include: Order processing times (2-3 business days at our office) PLUS Post Office delivery times (additional 5-12 business days) depending on your destination.
TRACKING MY ORDER
Before contacting us about the whereabouts of your order please let 14 days pass due to delays in customs. Where’s my order: help@paperprovision.com

 

Click here to check your Delivery Times. Insert ‘CAMPBELLFIELD VIC 3061’ in the FORM field and then enter your destination city/country.

 

MY TRACKING NUMBER SAYS THAT THE PACKAGE IS DELIVERED, BUT I DIDN’T SEE IT IN MY MAILBOX

Your package could have been on hold, lost or stolen. But before you jump to that conclusion, I advise that you first check with your neighbours to make sure they didn’t accidentally get it. We have also had cases where local post offices hold the packages, for some reason. So we recommend checking in with them to see if they have it. You must work quickly, though, if you let too many days pass by the post office may not be able to help you. If you’re super panic about it even after doing all of the above, you can also email us at help@paperprovision.com and we’ll do our best to help you investigate.
RETURNS & EXCHANGES
  1. MAKE SURE YOUR ORDER QUALIFIES. THEY MAY BE RETURNED SO LONG AS:
  • Damaged/Defective/Faulty Delivery
  • Unused and opened
  • Claimed within 24 hours of package arrival
  • Returned and postmarked within 7 days of receipt
  • You agree to pay the return shipping fee

 

PLEASE NOTE THAT WE DO NOT ACCEPT EXCHANGES AFTER ORDER CONFIRMATION. ALL SALES ARE FINAL. WE DO NOT PROVIDE REFUNDS OR CASH BACK IF YOU CHANGE YOUR MIND. PLEASE INSPECT YOUR PURCHASE AS SOON AS IT ARRIVES. DAMAGE CLAIMS MUST BE MADE WITHIN 24 HOURS OF PACKAGE ARRIVAL. NO CLAIMS CAN BE MADE AFTER 24 HOURS. IF FOR SOME REASON THERE IS DAMAGE OR DEFECT TO YOUR ITEM, PLEASE TAKE A DIGITAL PHOTO OF THE ITEM, THE PACKAGE, ALONG WITH YOUR ORDER NUMBER AND CONTACT DETAILS AND SEND VIA EMAIL TO RETURNS@PAPERPROVISION.COM IMMEDIATELY FOR A REPLACEMENT.

 

2. RETURN YOUR ORDER AND PACKING SLIP

Send your order, along with its original packing slip to our warehouse:

PAPER PROVISION (Melbourne, Australia)
Attn: RETURNS
41 Production Drive, Campbellfield VIC 3061

 

PLEASE KEEP THE TRACKING NUMBER AND ANY OTHER RELEVANT SHIPPING INFORMATION IN THE UNLIKELY EVENT WE DO NOT RECEIVE YOUR RETURN SHIPMENT. ONCE YOUR RETURNED ORDER IS RECEIVED, WE WILL SEND THE NEW SHIPMENT WITHIN 2-7 BUSINESS DAYS. IF YOU’RE UNSURE WHETHER YOUR ORDER QUALIFIES FOR A RETURN, YOU MAY CONTACT US DIRECTLY AT RETURNS@PAPERPROVISION.COM AND WE WILL ASSIST YOU IN ANYWAY WE CAN!
DELIVERY TAX IN YOUR COUNTRY
International delivery can be subject to customs or import duties at point of destination.  In these circumstances, please be aware that it is the customer’s responsibility to pay any charges associated in releasing the goods from shipment. Unfortunately, we are unable to estimate these charges so we encourage you to contact your local customs office for further information.
PAYMENT & SECURITY
We accept AFTERPAY for Australian & NZ orders, and Credit Cards (Visa, Master, AMEX) via PAYPAL. You DO NOT need a Paypal account to pay. You can simply pay with any major credit card.

 

Paper Provision takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping.

 

Paper Provision’s Secured Socket Layer (SSL) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information is protected, and cannot be read or intercepted as it travels to our payment processing system.
FASTEST WAY TO REACH US
We’d love to hear from you! To ensure getting a quick response, please choose the correct email address from below list whenever sending your inquiries. We try to be easily accessible, addressing all requests and concerns as efficiently as we can.

 

CUSTOMER SERVICE

Our highest priority is to provide quality products and excellent personal service to our valued customers. If your enquiries are not listed below, write to us at hello@paperprovision.com. You can also send us a quick text message via WhatsApp +61 421 678 636.

 

WHOLESALE

We are committed to partnering with the best stockists around the world! If you’re interested in carrying our products in your store, please check wholesale info here or you can contact us at wholesale@paperprovision.com

 

DELIVERY

Before contacting us about the whereabouts of your order please let 14 days pass due to delays in customs. Where’s my order: help@paperprovision.com

 

DAMAGED/INCOMPLETE ORDER

Did your order get damaged in any kind of way? Is your order incomplete or missing? Let us know so we can fix it! Email us at returns@paperprovision.com pictures of the item and packaging, order number, along with your contact info and we’ll sort it out!

 

RETURNS & EXCHANGES

Make sure your order qualifies. Please check our return requirements from the second tab above before contacting us about returning your order. Email us at returns@paperprovision.com

 

COLLABORATIONS

We love working with creatives and businesses! For collaboration invite, send us email at collab@paperprovision.com

 

MEDIA

Magazines, blogs, websites, media? Yes! We’d love to be featured! Send us a note at press@paperprovision.com