Contact Us
Drop us an email, and we’ll sort you out with whatever you need! Give us up to 48 hours to get back to you—we’ve got this. Meanwhile, feel free to check out our FAQs for quick answers. Or, hit the chat button below to chat with our trusty bot 🤖 —it’s always ready to assist!
FAQs
Where's my order?
Please use the tracking link we sent you. Before contacting us about the whereabouts of your order, make sure you check your inbox for tracking notification email that we send usually within 5-7 days of purchase. You can click on the tracking link in the email to see the status of your delivery. Please let 14 days pass due to delays in customs if it’s an international order.
My tracking number says that the package is delivered, but I didn't see it in my mailbox
Your package could have been on hold, lost or stolen. But before you jump to that conclusion, I advise that you first check with your neighbours to make sure they didn’t accidentally get it. We have also had cases where local post offices hold the packages, for some reason. So we recommend checking in with them to see if they have it. You must work quickly, though, if you let too many days pass by the post office may not be able to help you. If you’re super panic about it even after doing all of the above, you can also contact us and we’ll do our best to help you investigate.
What's your shipping time?
LOCAL DELIVERY (within Australia & Canada):
Regular postage 2-7 business days via Australia Post/Canada Post + handling (2-5 business days)
Express postage 2-4 business days via Australia Post/Canada Post+ handling (2-5 business days)
INTERNATIONAL (Outside Australia & Canada):
Flat fee AUD 35 (Approx. USD 25)
Regular postage 7-10 business days via AU POST/CA POST + handling (3-5 business days)
All orders by Paper Provision will ship out by Friday of the week. For all orders received on Friday, we will try our best to ship out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can sometimes take up to 2-3 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
Do you accept returns & exchanges?
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please note that we do not accept exchanges after order confirmation. All sales are final. We do not provide refunds or cash back if you change your mind. Please inspect your purchase as soon as it arrives. Damage claims must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please take photos of the item, the package with label on it, along with your order number and contact details and contact us via the form below immediately for a replacement.
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment. Once your returned order is received, we will send the new shipment within 2-5 business days.
Do I have to pay custom fee?
International delivery can be subject to customs or import duties at point of destination. In these circumstances, please be aware that it is the customer’s responsibility to pay any charges associated in releasing the goods from shipment. Unfortunately, we are unable to estimate these charges so we encourage you to contact your local customs office for further information.
Can I request custom size or colour?
If you love our designs but would like to request custom colour or size (i.e. you want a square size to fit your existing frame at home) that is not available for selection on our website, we can totally do that for you. Please use the contact form below and we'll discuss details.
Do you have Size Guide for your prints?
Please click here to see size guide.
I want to be your Brand Rep/Brand Ambassador!
We love connecting with other interior enthusiasts and lover of pretty things. Please use the contact form to apply.
Criteria:
- Social media feed must show consistent photos of interior-design related.
- Must take good quality photos that are clean and bright.
- Have an active public Instagram account.
- Must share on your feed and/or stories weekly (eg. your room decor, shelfie/desk situation ideas etc) during your contract term (3 months).
- Love our products!
What you get:
- Our products of your choice (valued $300)!
- A generous personal discount code (30%)
- A discount code to share with your followers, friends and family (20%)
- A chance to earn 10% commission for every sale your code generates!
Do you offer discounts?
Yes! Take 10% OFF your first order when you subscribe to our email list! Scroll all the way down to sign up and get the code sent to your inbox. Make sure you check your SPAM folder incase our email gets lost in there.
You might also be eligible for 30% off if you apply to be our Brand Rep and are accepted. See our FAQ section for details.
We also offer bulk discount for special events (wedding gifts, corporate gifts etc) for order over 50pcs. Please contact us to discuss details.
How do I shop now and pay later?
Please choose Afterpay at checkout to pay our products in 4x instalments.
Orders are delivered as per our standard shipping time frame after you complete your order online.
Need quick replies?
Click that Chat button below and see if our bot has your questions answered. Otherwise, feel free to send us email and we'll get back within 48 hours :)