Shipping Time & Fees
Paper Provision Collection
Price varies based on weight & preferences (regular/express). Please use the shipping calculator at the check-out to calculate postage.
LOCAL DELIVERY (within Australia & Canada):
Regular postage 2-7 business days via Australia Post/Canada Post + handling (2-5 business days)
Express postage 2-4 business days via Australia Post/Canada Post + handling (2-5 business days)
INTERNATIONAL (Outside Australia & Canada):
Flat fee AUD 35 (Approx. USD 25)
Regular postage 7-10 business days via AU POST/CA POST + handling (3-5 business days)
All orders by Paper Provision will ship out by Friday of the week. For all orders received on Friday, we will try our best to ship out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week.
Oliver Gal Collection
Price varies by weight & regions. Please use the shipping calculator at the check-out to calculate postage.
Regular postage: 2-5 business days via USPS + handling (3-4 days)
Flat fee approx. CAD 25.
Regular postage: 5-10 business days via USPS + handling (3-4 days)
Express postage: 2-5 business days via USPS/DHL + handling (3-4 days)
OUTSIDE US & CANADA
Regular postage: Flat shipping AUD 35 (Approx. USD 25)
5-10 business days via USPS + handling (3-4 days)
Express postage: Flat Fee AUD 80 (Approx. USD 60)
2-5 business days via USPS Express/DHL + handling (3-4 days)
Gray Malin Collection
Small size: AUD 35 (approx USD 25)
Medium size: AUD 42 (approx. USD 30)
Prints will ship out by Friday of the week print was purchased. For all orders received on Friday are possible to be shipped out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week. US 3-5 business days + handling. International 5-10 business days + handling.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can sometimes take up to 2-3 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
Returns & Exchanges
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
1. Make sure your order qualifies. They may be returned so long as:
- Damaged/Defective/Faulty Delivery
- Unused/unopened for non-prints
- Claimed within 48 hours of package arrival
- Returned and postmarked within 7 days of receipt
- You agree to pay the return shipping fee
Please not that we do not accept exchanges after order confirmation. All sales are final. We do not provide refunds or cash back if you change your mind. Please inspect your purchase as soon as it arrives. Damage claims must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please take photos of the item, the package with label on it, along with your order number and contact details and send via email to email@example.com immediately for a replacement.
2. Return your order and packing slip
Send your order, along with its original packing slip to our warehouse:
41 Production Drive
Campbellfield VIC 3061
6676 Nelson Ave, 306
Burnaby V5H 3J8
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment. Once your returned order is received, we will send the new shipment within 2-5 business days.