Where's my order?
Use tracking link we sent you. Before contacting us about the whereabouts of your order, make sure you check your inbox for tracking notification email that we send usually within 5-7 days of purchase. You can click on the tracking link in the email to see the status of your delivery. Please let 14 days pass due to delays in customs if it’s an international order. Where’s my order: help@paperprovision.com
My tracking number says that the package is delivered, but I didn't see it in my mailbox
Your package could have been on hold, lost or stolen. But before you jump to that conclusion, I advise that you first check with your neighbours to make sure they didn’t accidentally get it. We have also had cases where local post offices hold the packages, for some reason. So we recommend checking in with them to see if they have it. You must work quickly, though, if you let too many days pass by the post office may not be able to help you. If you’re super panic about it even after doing all of the above, you can also email us at help@paperprovision.com and we’ll do our best to help you investigate.
Custom Fee/Delivery tax in your country
International delivery can be subject to customs or import duties at point of destination. In these circumstances, please be aware that it is the customer’s responsibility to pay any charges associated in releasing the goods from shipment. Unfortunately, we are unable to estimate these charges so we encourage you to contact your local customs office for further information.
Shipping time, returns & exchanges
Please see this page for more details.
Custom colour or size based off original designs
If you love our designs but would like to request custom colour/size that are not available for selection on our website, we can totally do that for you. Please shoot us an email to hello@paperprovision.com or use the contact form and we'll discuss the details.
Custom graphic design job
We don't normally provide custom design job however please contact Cathy directly for her freelance rate. You can view more of her work here.
Collab
Growing your brand? Join our social media team! We're always looking for a number of interior enthusiasts. Check out this page for more details.